frequently asked questions (faqs)
When will my order be delivered?
If your order is placed before 4pm it will be sent out the same working day, but depending on which delivery option you have selected, may take up to 5 working days to be delivered. For more information on deliveries, please see
Can i place an order by phone?
Unfortunately only orders placed via the website can be accepted at this time.
My product has broken...
Any accessory purchased from Orange Accessories is covered by a 12 month guarantee. If you have a faulty product please call our customer care team on and we will arrange for it to be replaced.
I have received the wrong product...
If you have a faulty product please call our customer care team on and we will arrange for it to be replaced.
I no longer want this product...
Any product purchased from Orange Accessories is covered by a 14 day peace of mind guarantee. To obtain a refund please call our customer care team on .
What happens if i’m not in when the courier has attempted to delivery?
Our couriers will leave a card through your door with details on how to arrange a redelivery or collection. If you’re still having any issue, then please call our customer care team on .
Can i have my product/s delivered to another address?
Yes – just ensure you input the delivery address in the relevant section as you place your order.
Do the goods need to be signed for when they are delivered?
Yes – normally our couriers will require a signature, this means we cannot delivery to PO boxes.
Is it safe to pay with my credit/debit card?
Yes – we use a SecureTrading system which encrypts your data as it’s entered and then destroys the data as soon as it has been used to authorise payment.
Can you deliver outside of the UK?
No – we can only deliver to a UK address.
Didn’t find the answer?
If you didn't find the answer to your query please contact us using our online form. We'll aim to get back to any queries within 24 hours. Alternatively, you can give our customer services a call on . Opening hours are 9am - 6pm, Monday - Friday.